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Privacy Policy — How We Handle Your Information

When you open an account with boss88, we collect and process personal data to run your wallet, verify withdrawals and deliver the lobby you see.

Account securityWithdrawal verificationCookie useData retentionYour rights
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boss88 Privacy Policy — How We Handle Your Information
GET IN TOUCH

Privacy Questions and Data Requests

If you want to see what personal data we hold, request a correction, ask us to delete your account or raise a privacy concern, reach us through any of the channels below.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you have a privacy or data question. The team will escalate it to our data-protection contact if needed. Chat is the fastest path for straightforward requests during support hours.
Email Send your request to the support email listed in the site footer. Include your registered email address and a clear description of what you need. We process email requests in the order received and reply with next steps or the information you asked for.
Account Settings Log in and visit your account-settings page to review the personal data we display, update your contact details or close your account. Some data requests require manual review, so the settings page will direct you to contact support when that applies.
DATA HANDLING

How We Collect, Use and Protect Your Information

We collect personal data at registration (name, email, date of birth, phone number), during deposits and withdrawals (payment details, transaction history), and while you use the platform (IP address, device type, pages…

Data We Collect

At registration we ask for your name, email, date of birth and phone number. When you deposit or withdraw, we record payment-method details and transaction amounts. While you browse or play, we log your IP address, device type, browser, pages visited and games opened.

Why We Need It

We use your personal data to verify your identity, process deposits via Touch 'n Go, GrabPay, Boost and FPX, approve withdrawals, prevent fraud and money laundering, deliver customer support, comply with legal obligations and improve the platform based on how visitors use it.

Cookies and Tracking

We use session cookies to keep you logged in, functional cookies to remember your language and currency preferences, and analytics cookies to measure traffic and understand which games and pages attract the most attention. You can block or delete cookies in your browser settings.

Account Security

We encrypt your password using industry-standard hashing. We monitor login attempts and transaction patterns to detect suspicious activity. If we spot something unusual, we may lock your account temporarily and ask you to verify your identity before restoring access.

Data Retention

We keep your account data while your account is open and for the period required by law after you close it. Financial records and transaction logs are retained longer to meet our compliance obligations. Once retention periods expire, we securely delete or anonymize the data.

Your Rights

You can request access to your data, ask us to correct errors, request deletion (subject to legal retention requirements), object to certain processing or ask for a portable copy of your data. Contact support or use the account-settings page to exercise these rights.

Privacy Policy FAQ

Below are the questions we hear most often about how we collect, use and protect your personal data. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

At registration we ask for your full name, email address, date of birth and phone number. These fields let us verify your identity, communicate with you and comply with age and jurisdiction requirements. We also log your IP address and device type when you create the account.

We share data only with payment processors, game providers and service partners who help us run the platform. We do not sell your data to advertisers or data brokers. Every partner operates under a confidentiality agreement and processes your data only for the specific service they provide.

We keep your account data while your account is active. After you close your account, we retain financial records and transaction logs for the period required by law to meet our compliance and record-keeping obligations. Once those periods expire, we securely delete or anonymize the data.

Yes. Log in and visit your account-settings page to see the personal data we display, or contact support and request a full data report. We will confirm your identity and send you a copy of the data we hold within a reasonable time frame.

Log in, go to account settings and choose the close-account option, or contact support and ask us to close your account. We will delete your data subject to our legal obligation to retain certain records. Once retention periods expire, all remaining data is securely deleted.

We use session cookies to keep you logged in, functional cookies to remember your preferences and analytics cookies to measure traffic and understand how visitors use the site. You can block or delete cookies in your browser settings, but some features may not work without them.

Open the live-chat widget and tell the agent you have a privacy question, or send an email to the support address in the footer. Include your registered email and a clear description of your concern. We aim to acknowledge every inquiry within two business days.

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